Service

Ford Motor Company and Ford Alghanim thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.

Our Service Center

At Ford Alghanim we are committed to investing as much care into servicing and repairing your vehicle as Ford does into building it.
Our highly skilled Ford-trained technicians use Ford-specific tools and the latest computerized diagnostic equipment designed specifically for your Ford. We guarantee to use only genuine Ford spare parts, engineered to fit and perform perfectly with your vehicle.

The new Ford Alghanim Service and Spare Parts Center is fitted with advanced equipment to ensure the completion of all maintenance services in an efficient manner from the first time, expertly performed by Ford-trained technicians for guaranteed quality and peace of mind. While cars are attended to and serviced, customers can sit back and enjoy a cup of coffee, or lounge comfortably and use the available amenities such as massage chairs, free Wi-Fi service and racing simulator. At Ford Alghanim, all services are performed using genuine Ford and Motorcraft spare parts to ensure the best operation of vehicles. .

Warranty

KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty start date is the day you take delivery of your new vehicle. If you bought a previously owned vehicle, you are eligible for any remaining warranty coverage.

WARRANTY COVERAGE
When you’re behind the wheel of a new vehicle, the last thing you need is to worry. Every car purchased from Ford Alghanim comes with a 5-year / 100,000 km warranty (whichever comes first), allowing you to keep your mind on more important things, like where you’re driving to next. Additional or extended warranties are available on request; please Contact Us for more information and the latest promotions.

Vehicle Maintenance

MAINTAIN YOUR VEHICLE PROPERLY
i. Your Owner Guide indicates the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance and help increase the value you receive when you sell or trade your vehicle.
ii. It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner Guide will invalidate warranty coverage on parts affected by the lack of maintenance.
iii. At Ford Alghanim, our Service Center has factory-trained technicians who can perform the required maintenance using genuine Ford parts. Ford Alghanim looks forward to meeting your every service need to maximize your satisfaction with your vehicle.

MAINTENANCE/WEAR
The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. As the owner, you are responsible for these items.
Examples of maintenance and normal wear include but are not limited to;

• oil changes
• manual clutch components
• oils, lubricants, other fluids
• wiper blades
• oil/air filters
• wheel alignments and tire balancing
• tire rotation
• brake pad/lining and rotor/drum
• cleaning/polishing
• light bulbs
• batteries
• belts
• paint corrosion
• trim appearance
• shock absorbers/struts
• suspension joints and bushings

Ford Protect

Unexpected repairs can be costly – protect yourself, your vehicle and your budget.

PremiumCARE – extended warranty coverage provided by Ford Motor Company and the only program backed by Ford. Enjoy your vehicle worry-free, long after your new vehicle limited warranty expires.

• With more than 1,000 components covered, you’re protected for covered repairs down the road
• Customize a plan that’s right for you with coverage terms up to 8 years or up to 300,000 km, depending on the plan you select
• PremiumCARE offers multiple coverage duration and kilometer options

Premium Maintenance Gives You Genuine Peace of Mind from Ford Motor Company.
Premium Maintenance from Ford Protect is an extended service plan that covers routine inspections, preventive care and replacement of normal “wear and tear” items that require periodic attention, including:

• Engine Oil & Filter Changes
• Multi-point Inspections
• Replace Shock Absorbers
• Tire Rotations
• Clutch Discs
• Spark Plugs
• Engine Belts, Hoses, Hose Clamps
• Wiper Blades

Ford Protect Plans, including PremiumCARE and Premium Maintenance, are honored by all authorized Ford dealers in the Middle East. That means you get:

• Reliable, quality service at any Ford dealership
• Repairs performed by factory trained technicians, using genuine parts

Transferable Coverage
If you sell your vehicle before your Ford Protect Plan coverage expires, you can transfer any remaining coverage to the new owner. Whenever you sell your vehicle, prospective buyers may have a higher degree of confidence that vehicle was properly maintained with Ford Protect thereby improving resale value.

Contact us today and find out how to register for peace of mind protection for your vehicle.

Ford Road Assist (RSA)

Ford Road Assist provides complimentary roadside assistance to Ford retail customers. Fleet customers are not covered under the Ford Road Assist program.

Coverage period
The vehicle is covered for the length of its manufacturer warranty, regardless of any change in ownership during the covered period (5 years / 100,000 km*, whichever comes first)

*applies to 2011 and newer model year vehicles.

Services
Assistance will be provided wherever services can be delivered by land vehicle on public roads, where access is possible and permissible by local law. However, the roadside assistance services will not be provided where or when weather, security or other circumstances make the provision of the services impossible or threaten the safety of the persons or equipment intended to provide the services. Desert and off -road recoveries as well as sand and mud extraction services are not covered under this program.

• Towing
• Flat Tire Change
• Battery Jump-Start
• Fuel Delivery
• Lockout Assistance

Please have the following information ready when calling Ford Road Assist:

• VIN (which can be found on your Ford Road Assist card or vehicle registration card)
• Registration number of your vehicle
• Your exact location
• Your contact telephone number

The RSA Call Center is open 24/7 with English and Arabic speakers, and can be reached by calling:Kuwait: +96524968000

International: +9714 3322566